From: Subject: Tesco Computers for Schools Date: Tue, 9 Apr 2002 17:00:44 +0200 MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_NextPart_000_0000_01C1DFE8.16B482E0"; type="text/html" X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4522.1200 This is a multi-part message in MIME format. ------=_NextPart_000_0000_01C1DFE8.16B482E0 Content-Type: text/html; charset="Windows-1252" Content-Transfer-Encoding: quoted-printable Content-Location: http://www.business-impact.org/bi2/case_studies/9intro.cfm Tesco = Computers for Schools =   3D"main

 resource=20 bank =BB

|

 impact=20 areas =BB

|

 newsdesk = =BB

|

 utiliti= es=20 =BB

3D../images/thin_top_resource.gif
3DDTI=20 3DBT=20 3DBITC=20
3D""=20
3D""=20



 =AB&nb= sp;contents=20

3D""
<= /TABLE>
3D""=20
=20

Tesco Computers for Schools

Introduction: Background

In 1991, supermarkets were running a large number = of=20 promotional schemes giving direct benefit to the = individual=20 customer. Tesco was looking for an alternative = promotion to=20 benefit the greater community rather than the = individual.

Rationale

As a major employer and focus of many communities = in the=20 UK, Tesco has a corporate responsibility to contribute = to the=20 communities in which the company operates. Computers = were=20 identified as the key requirement for schools in the = UK and=20 funding for computer equipment continues to be a = burning=20 issue. The development of Tesco Computers for Schools = created=20 a loyalty programme that gives customers the = opportunity to=20 contribute to their local community at no extra cost = to=20 themselves and to help ensure ICT literacy for all = school=20 leavers.

Objectives

The key objectives of the programme continue to = be:

  • To reward customer loyalty.=20
  • To attract new shoppers into stores.=20
  • To strengthen community relationships and give = added=20 benefit to the community in which the stores are = located.=20
  • To make a real impact on ICT literacy in = schools.=20
  • To improve Tesco's positioning as a caring = company=20 reinforcing its 'Every Little Helps' philosophy.=20

re= ad=20 strategy and = intitiatives

intro= duction=20 | st= rategy=20 & initiatives | impa= ct

The 1999 Business Impact Awards
Category: = Cause=20 Related Marketing
Contact: Fion= a=20 Archer
Sponsors: Cadbury=20 = Schweppes




------=_NextPart_000_0000_01C1DFE8.16B482E0 Content-Type: image/gif Content-Transfer-Encoding: base64 Content-Location: http://www.business-impact.org/bi2/images090301/mainmenu.gif R0lGODlhYwAVALMAAMrKzGppaY+MiyQlJBITFNza3FZWVzExMezq65ycmqimpL69vUlMRnR0gf// /wAAACH5BAAAAAAALAAAAABjABUAAAT/8MlJq7046827/2AojmRpnmjKLEfqvuLiCHBtZ2t773zv UwRD4MFoDB+DRmNAKTYYQANUUkQqCZjgsHhMLisGJVMyCEADT8rhizRjDAAHQLGICwKABcIxjodn EgIODg1IMoR5DgUXcHJ0dnh6fBIEAAAGCQ5DDQUOCQsLnUcJe1AGnYUYDINQBIMJWIKpADQPgxMN hBODsw5TFau+D66esboPmVMOCBK5AC0GDgsTMlO5qRer0xK3zccU3Q/Xuw7Uwhba5LjHrAwMnVDj RNLm1t/o9Nzl3tgPa+HybO17UC1bPoHrCq1CAKphC3npJBQUdw/YQYDHBC0QNDBguIkWk7ch5DeP mQWIBycGxCcSY6EA7Dp++3gupDqSAsdQQClSZcUmF2UWykXjgMubBGsCbSk0kBws4rDwnKBA16mf Eg7EQUDj0LQAnQoEGNAJVKcED8AqGuL1gYA9zypoXdZ10NewQwgIYgigAQG1YudylWBgz4xcBfqV YNCCgM4fEwi4AyGZyQCokDNr3sy5s+fPoHdEAAA7 ------=_NextPart_000_0000_01C1DFE8.16B482E0 Content-Type: image/gif Content-Transfer-Encoding: base64 Content-Location: http://www.business-impact.org/bi2/images/thin_top_resource.gif R0lGODlhFgDIAKIAANLS0qioqGdnZ0JCQiAgIIODg////wAAACH5BAAAAAAALAAAAAAWAMgAAAP/ eLrc/jDKSau9OOvNs/mgUVhFWQQGMGyEQXAiN6wVUYDBS34AkF6AXGngqhBXpUOM0hIcSq1RJfj0 FWuKW0GHXXCngQPBB/hGmgeUz8k0CASxJcXqatEog0BgRRCYJzMDfxJjIWwVHwIDBT0WR15uRgZ3 BwBSEy0AfjaRFXAhABg2QxoEgYIWAnQflxMpJqR4VxqdGj6wBZQSISCtHYCnM4MPvKwksD26Fi3D FHIZM8soPM0ONwYBVtUMVApwhxKPC5aS4M+7YQrMyw3bDYwpORefIKEWQaNw7mKTTyPnENBAAQgB WxUf+8S8uLHnl8OHECMyMBXsVLUWxXq52jPjn5uwcP0WEHRA5FAUC6wW+VAWkJcvTIv8ZHjjBQg1 fTVSEMkxssGjbEpeQkiW7ds9XmUkBTCBSmIEXLGcFWPJxN4GTaXgCCVWLCEumU6H9hhLFtyDsSnI Yq0a8gKBabUofNqCwmyEFFySeHKQMKzfv4ADCx5MuLDhw4gTK17MuLHjx5AjS55MubLly5gza97M ubPnz6BDix5NurTp04sTAAA7 ------=_NextPart_000_0000_01C1DFE8.16B482E0 Content-Type: image/gif Content-Transfer-Encoding: base64 Content-Location: http://www.business-impact.org/bi2/images090301/front_images/dti_logo.gif R0lGODlhKQAtAMQfAK6uqZmZcJaWlOXl4+npzm1taubmrTExL1FQUlxcPHR0QtnZ1wwMCvz8+/T0 8qWlkcjIvu/v3uDgwzExH/j49u7t7RgYFICAeCUlJGFhXs7Owr29udLR0EFBPAAAAP///yH5BAEA AB8ALAAAAAApAC0AAAX/4CeOZGmeaKqubOu+cCzPdG3feK7vfOxsiIOg8aosOAOHywEoMCxDF2VT KAg0xFRj0TxYPJhoi5OxWCaXgYoC6HjeYDFLg2C8M4u1JmF/h7MjgCUOAh0HHQAUKg0UGhl9fyQU FUomDQ4LC0ktEQGQcgsXFxA1DYxEDg+fIgMAZQcAiwMVgh8OFRIGBhIEBgFwQg4cFwdvBw8DyRWK IhQRGgIAFSQ/FwoJ1wrWwNF1cBYdGQgIAhzNEBcJFgVqIsNeDBMF1xN9Hh0PGwET3wkBCgoCaKhA pYMFOxnaQSjzBgGATBoufDH2gAABT34C5OIVYUEZewWmebTDAIG5EQsQ/8DB8EAEAEgbSiwQkIDf G3YfLmAwtkFQhAuQHhARACkWCSILCsAJ+cFbyXYjOn0a2gfWiQpKb6rpQBLBNBJS/UQhasxoiQoX 4CT8wNUDgw5QRYSNQ9WPWRISFLxhcGFaWw8HNjCTq0rs0IkY7n6gMOABHwwZen5g6BYBqagYAY8t Sm3DBUMZkI14sHOvwwERJABI8KaDgDwfyHqwINTWhgwYDowaLALtRGMFrE0Ad2EDVACl3woQUMBQ h3AAADxYLiBmqAP2nmDoULzSiIv1Zp/pkKB68wMY0lvQ3buJoQMHEjyAbYnAgwzwERQA0A6ANYAA 7ScCIwMcwYEmDtRyVCEEBByIWoIiOBDBhARMuEkPGGao4YYcdujhhyCGKKKHIQAAOw== ------=_NextPart_000_0000_01C1DFE8.16B482E0 Content-Type: image/gif Content-Transfer-Encoding: base64 Content-Location: http://www.business-impact.org/bi2/images090301/front_images/bt_logo.gif R0lGODlhQQAsAMQAALwoI/39/RspcFRejpKVsdWhoqaqwf3+99DX5fHT0bi/0P397fj+/cPK3Ovq 8uve2djf6vfp4+nEvtq2uchYVff98+b38tOAfvjv8XB4oP75/eLn8fDx8Pz07PT5+v///yH5BAAA AAAALAAAAABBACwAAAX/4CeOZGmeaBmI63gcpabBSmrfuN2Wb0BkuaBwFNixip8X7OMgDGrD6G0V YDCOgdcIMugapGBScVxlHIqM7KFSzAgEhE14/iGXK7LqGsZxZyBJS3RRYyJWHzIfDBUVHwgDbwMN BwsLg1JIGA8iDwUFBA4iCk8bkDVnlzk9DBoMDxQXDBEUFG5PDQYcL5ANSUapKGisARcAFA4RxgRv AhwVMAZvHB/PwFNVHgwLxRQLHgUAEpAESY5v5Gu/1iVWB1YJAAAJ3hgUE3B1B49vCPnrNgw8wJgF oIAsCRcuPBAwIEMXZl/+4Qgg4wA3KwVoUfjEjBkBC+okqqjyIN6FjBTi/wG4oKCjpACVbvRoUaiQ FTNj3OU7I+wDOJVAAURw88bAFTUyD2iwwzOPlQDPKqbJwoaqhg8SgKaMl6Alw36okFzqkSONGQme Ovxk+SaDHLI5PDRQQLeuXQQekjiwy7evgysiDqSksFBAjUVnjoYksayj40gGAhB9THmAQBjwVrbM IKNzlUI2IFF+7GR0ZQtrGPws0LKfoZtTb4iOhACCbQgNRA/YYKC3gcbMMvg2sMFDomIFPzx4IGHC BAkd3IFOMZlhIC0OmE0LtMFxxB5LryLXGHRjq0OhOwIpEc164gMQvPt6YfYD8qBBJwSS7ZKAf/+T TbJAFR/E19EXZ6Cyxv8HmZV3UkqxLMWfacwMgAAlUJlzYBZ16KEPAQjRctIDHQhXzARKXZVehf/9 N1sNBBoIkS9ovOAGARNcgEEHKxgwAAHJTYfCbNZdhYSMA6BRoGPoTGVGB5BkEA8GSTQggAGwJJEG DkQOYMZ+Gui21BUyFuWLIldgcM5KinzwYzERaLkYCdV5eUA2FWwwGQFZrICAfDxtGd8A4EgA1SOF LiLkkI514ahLbzVSJj5KkWUlARdQ0MoCv2WZDoc3VGeahcMMOOkXVFVwxTIEbKRIAApklNecJzTg UEOOOpoBAQ1MVQR9PnZBwDRVaLBAQJBMQEECirRyUoe0mqCFkTRSwciSGUsp6KRSv36wjAGZLoJH B4RBK4QWJAgSyAIzLbWCIODNYAEcxTC7AB4c6MiCSEJQ5G0GmSbACgxQRQBYFEokrO4UJpgl3LKI LJHFeZiIta8JLaCSriBWODDASaou0o4M6PEbBAwI7IpBKwubjIm3BESwwAzRuszwAF+M2bLNQ0TT Sxk807EMFFsGHUZ36xVNRwgAOw== ------=_NextPart_000_0000_01C1DFE8.16B482E0 Content-Type: image/gif Content-Transfer-Encoding: base64 Content-Location: http://www.business-impact.org/bi2/images090301/front_images/bitc_logo_top.gif R0lGODlhTAAtAMQfAP+cq/+Dl/+5x//m6P+quP/9/f82Wv8uVv9Td/8qTv9GZv/Ezv9pgv/M1P/V 2/8kSv97kv9zjP9hff/z9P88Yf/d4f+Pn/8aQ/9NbP/u7v8hSP/4+P8nS/8sUP///////yH5BAEA AB8ALAAAAABMAC0AAAX/4CeOZGmeaKqubOu+cCzPdG3fOBkxfO//wKAEQSwaj8giZolJEpnQpiHR qVqv2Ophy+1uO96w2Hs9dKjdBGe9TiQMhwe77a7b73h3ds/v791zVBQHc2wPD1QJh2pyHRyLihyO ko4aboeIlZkPGg9XVH16aoUcg4UJFAoKagaqHakUHAYSGB2tCq+xHQoIFAZNvbJDcQoMtYmWZ6BW h1WjbG6mcxoMFQQEBxQLAhwMAwwG1wsYCg4AGhALFBcQAwgKFdsRBwIACwgYDQACU6UAsWqcccJA QIGlQ3RQEZqmYEAEBxguNCBwAR6vAgwUwHFggZ2HBhQogExQwcI7DBMs/8BhMEGCAjOyIkx5c+ZA gCYOKHR4cMDAnFcLDcED0CDiAooiMTywsCGApAYd0xFwgEDdgQbxDGiIkAEAJwsTIGiQRSAAg3r8 qE1gkE5AAAMWCCAYu0aa0AoKCAi4cPQChQoY4EQooLRBgAsBFmggMMDBFAcBFIQ8IGEDAwoPIExQ 8MBAgwgRBgggwAmCgAcCFjRgcM0CBbqlgq7RgMAygKjf9HIwDQGvgQEUAQzwSSCDAQqiAwSQ4NaB Agv1GhCrwABAYgIJLhBYIGFBaAYTJchhY3c2BgtmCXWorpKDggAmNWAIAOEAg8ga7GeLoBzDAQgW KEUBBJFx8MZlEhhgjP8aEkhAQS8yIRABZ3MM8kwdYzWSQIaScNCJJztxcMCGCYyoQRUapGhgip54 eAGIGz6iCIgqIjJWirDVNSI0zizT4ydW6OHHkERi8YyB5O3IY5FM9pgHHqREuYYcCLFhgE94jKHl llyGceWXYIYp5pcUCGDmmWimqeaabLa55gJwxinnnHTC2UAOeOap55589unnn4CmUMCghBZq6KGI Jqrooowuyp9ykFoAwKSUVmrppZhmqmml16B5qV5mEgAAax6UauqpqKaq6qqsturqqpO+KuustNZ6 aqy25qrrqgWg2qupuKKqj3INeFCAWxZYMECpDixQ6rHLfuRAqRsIsIH/BwRYkMEG+3jQ1QQelOSs Yc5al2wAFVQQgbMEQJDBrQCkOo4AFcQ66gADQMAStga8m1OxHpjUa0HvAlBbAQEQ4MEAHQy2wbrh luMBvRLs48AGEEiQwVm/lhrssxWbmsFmznqrjQcAJBAvBAaUrJK1Di5LQGUBK0wdAgEgXGwGEkxb agQKl9oSAgKk+rEHG2AQr8gKlOyBAkVPisBtESwdAAAVm8SuBKXG5YED7SAAAQQ7S1CBqREUbeo9 16J6NMotZ9BA0RnLrHEBEHCkQQVmeTABVxltHC9ECzhQzUcMFMDzVRH7vMHUpwqAQbTwplrAqDsU nS9/vX3dnTXcMiB3hgQVOEBAUwFkUEC7Aai9QN5+W3D2Z0EPcHXb2EYAcOWqbjDyqRlsS+2gpm6w QQHGd4z8r8abSqivxj77/LPRu730rthnz+rb2nePPfe2Im/8+OSTP0Hw6Kev/vrr4+u++xbcB+n8 9Nc/P4DJ5q///vz37z//9qNPoAZIwAIa8IAITKAC9xQCADs= ------=_NextPart_000_0000_01C1DFE8.16B482E0 Content-Type: image/jpeg Content-Transfer-Encoding: base64 Content-Location: http://www.business-impact.org/bi2/images090301/tick.jpg /9j/4AAQSkZJRgABAgAAZABkAAD/7AARRHVja3kAAQAEAAAAMgAA/+4ADkFkb2JlAGTAAAAAAf/b AIQACAYGBgYGCAYGCAwIBwgMDgoICAoOEA0NDg0NEBEMDg0NDgwRDxITFBMSDxgYGhoYGCMiIiIj JycnJycnJycnJwEJCAgJCgkLCQkLDgsNCw4RDg4ODhETDQ0ODQ0TGBEPDw8PERgWFxQUFBcWGhoY GBoaISEgISEnJycnJycnJycn/8AAEQgAmgBkAwEiAAIRAQMRAf/EALMAAAEEAwEAAAAAAAAAAAAA AAAEBQYHAQIDCAEAAwEBAQAAAAAAAAAAAAAAAgMEBQEAEAABAwIBBwYHCgcRAQAAAAABAAIDEQQF ITFBURITBmGBIhQVFjJCUoIjhheRwcIzpMSFxUZHcbFyNTYHN6HR4WKSQ2ODJDREtGUmlieHlxEA AgIBAQUEBwkBAAAAAAAAAAECAxESITFBUQSRIhMUoeEyQlIzo2FxgbHRkqIjs0P/2gAMAwEAAhED EQA/AJj3nn1o7zT6yo5UIq1YT6i3mJxMkfeafWjvNPrKjm03WjbbrQPqLviZ3EiR95rjWUd5p9aj m2zWtTMwaUPjXv3md0Te4kveafWjvNPrUWNwzWsdaj1rqtv+JnVTYyVd5p9aO80+sqJOu2DSuXaD BpXvFu+JhKi0mfeafyljvPP5ShRxIaFob5zzkXY23t+0xtfSXyfssWdvS+03rtel2Fua8nXNtCi2 9k767ensqnN1hCr1W838r0h+Ut5e9p/EdTiZ1rQ4o7WmfaKxtFG+hnyNHyccDx2o7WsdpO1poqUb RQ+RnyOeTiOpxF1M65Ov3nSkAJKKLnk5LZgOPSxXAWddfrWhu3nSktUVReTs5DFRFcBVv5HZKrrD DLK5J4s+ZPNi4AjIvLo5reiirp4PGcHS3wl76VT3Z4AHUqF0tH5sikFg2R7mtY0lxyADOUyPT4eM DLkq1saIP2M32kdUpk7B3vyzZQpR2bP7XNxk3vdfebP0hTZqhU+EuXu4MnzUfiXzc+srnqhGhY6r yJ3cwJO+gORb/gR4IvxJiIWlVk2gSsFZquOmK4APUhCLVb9VCVkLC54Nb4HMtiTqgWzbMFKQKpRG NaLy8AkpcxNFZjUnayshUZFzjAqKKRYJh013MyOJhc52YJV0K4wexZFXXOEWovAvwnCHzOa1rak5 gp9huFQ2DAaB0xGV2rkC2wzDYsPhDRR0pHTf7w5EuWY3lmTZfZPZKTaK/wDvv9VPrFCPvv8AVT6x QuCSt3PGZcHGpUw4j4FvMJabm2d1m00yAUc38tvvqHvjfEaOFFsxvhJZi8m7DqYyWYvKMIWRlWKJ sWpDotSCqFnYKxRFpQWlGQtw8haApbhmHXGJXUdvbsL3vNGtCTZYopiLbVFMVYRY3WI3UdvbsL5H mgA/GeRXJgmCw4PbBgo+dw9LJy6m8i4cOcO22A2oaAH3Tx6aX4LeRPazLrnN4W4yL73Y8Ld+YIQh IEFf/ff6qfWKEfff6qfWKF48T9zWvaWPAc1wo5pyggqvOKuD2Rh11ZN9C7KWjxD+8rEWHNa9pY8B zXChBzEIoTcXlBwm4PKPO9xayWzy1wpRcaqzuK+F2tBnt21jdm5DqKre5tn28ha4UotHp7dRp9Nd qOe1VaErcCgW1vbyXMrY42lznEBrQKkk6AqpTSRXK3CZ0sbGe+nZBAwvkkIa1rcpJKufhfhmDAbU OeA+9kHpZPJHkNSbhDhWPBIBdXTQ6/kGX+jB8UcutSlZN92t4W4x+ovc20t35ghCEgmBJMSxCDDL R93cGjWjot0udoaEpkkZEx0sjg1jAXOccwAVR8Y8SvxK5LIiRbx1bE34R5SjrhqeOAdcNcscOJHu 8917V+19vp9k7uni7HWa7H4EKJ7bu+W3p7N+cIVHhrl72CvwlyXtYPVTXNe0OaatcKgjMQVlRrgX Fe08AhbI7antPQSVz0aOgf5KkqlksNp8CKUXGTi+DNJYmTRuikG0xwoQVWfF3DbrZ5ljbWN1Sx3v HlVnpPeWkN9bvt5hVrhkOo6wirscHlB12OEso8+mJ+83dMtaK1eCeExh0TMTv2f2t4rDG7+bafGP 8Y/uLtg/BkFtiLr+9aH7p3oI84Lh4595S9NtvclpT2cR13UOS0ReziCEIU5KCEJBit71S2dsGkrg Q3k5V1LLwjqTbwiJcc8RCNjsNtnZB8e4aT5PMqulkdI8udpUkxaAzTOc41qUzPtQ1aFNSSRo0VKO ERan+8foz5whdt2O+uz/AKX84Qj0r6g3Svqllfq6xQWWLmye6kV63Ypo3jcrPdyhW2vOltcyWs8c 8R2ZInB7DqLTUL0Bhd/HieHW1/F4M8YfTUfGHMcil6yvTJSXHf8AeSdbVpmpLjv+8VoQhSkYIQhe PAhCF48aTSsgidLIaNaKlV3j2NvmmeQc+Yagl3GPETYibOB3RZ4ZGl38CryTEHSuLnFVdPVnvMr6 ep+0xbLO+UriYHvSZt3QpVHeHUrlsLtxGuqO7+bvT2TtfKaIXffu7/7dMvY1PlSEnV/oI1/6Hd0J Cs79WeJl9pcYTKelCd9CD5DsjhzO/GoC6E6k4cN4gcJxm2uiaR7WxN+Q/ou9zOh6jE4nuq78ccS6 0IBBFRlBzFCzzNBCELx4E1Y/ijcMsXPBpNIC2Pk1uTo9zWNL3mjWipJ0AKquLsdF5cPDXdAdFg1A JlUNUsDKq3OX2IjmJ3D7uZzq1ypJHbOcto3guqU4W8kTSK0WnCOlGpCOlHKDDHvOZPdngTn0q1bW t7bMpWieLfGbSMDKEu2ctyQFk542IhvYv/Z3VKfZ/e/LdlCV9t2/tX63UbHd3c8/XtpCkzP+XpI+ /wAve9I9diF2hcX8OSF1Q1SJl5EzOu7cUtQMtF3Mh0lN7Wh8wSSR+GwsmyyxN3bidOzkB9xOCY8K xS3ln3DSBt5vwhPiRJYZHZFxk01gEIWk0rIInzSGjGAuceQIQBg4txF1tZG2iPTkFXkeTq51Tl6J 5ZnOdXOpxj2ORXMryTnKjE1xA6pFFZTFxW41ekpxHLQ0bL2hAfINKUSyMJyLgXtCug9m0s0BvZRp Kzv5vKK02wVnaCNqJyUccBj30vfPaqdrsyleTrCFr9svoz5whT936pNhcv8AqXDe28rK0TDcvuWE 0JUMuNP7RP61Ns3rx56nrzyXaFW542qPb6ixsNvrqC7jkBO0xwcOYq4LadtzBHOzwZGhw59C8px+ GP0083OpTY/3WP8Aahm/w/xfmpF+9Zx+BF1uNUdiT+x5PRCiXHGKOtrVtlCelJ05Kah4IVWf/VVH 8a+Pd+n+YfnDw82lLh7SJqsa1kep+sTSFxqtNzPqKiA9b+ZZ/wCYK+OrG5dpvUOWlYjH9z/Ql7bS d2groMMuHeKVEGeufmpQz1481H3+CXb6hjdvCMP3P9CWMwW6PilLIuHrl2dpUPZ6/ealUf8A6J5q CXjcl2irHfjdHt9Qq7Dm9oHU6dLsbfU5OtbKFH/td9tfzb9K/H/5T4aEr+3+XpI/7eS+Zz4n/9k= ------=_NextPart_000_0000_01C1DFE8.16B482E0 Content-Type: image/gif Content-Transfer-Encoding: base64 Content-Location: http://www.business-impact.org/bi2/images/spacer.gif R0lGODlhAQABAID/AMDAwAAAACH5BAEAAAAALAAAAAABAAEAQAICRAEAOw== ------=_NextPart_000_0000_01C1DFE8.16B482E0 Content-Type: image/gif Content-Transfer-Encoding: base64 Content-Location: http://www.business-impact.org/bi2/images1/head.gif R0lGODlhGgFRAMQAAP////f39+/v7+bm5t7e3tbW1szMzMXFxb29vbW1ta2traWlpZmZmZmZmYyM jISEhHt7e3Nzc2ZmZmZmZlpaWlFRUUpKSkFBQTo6OjMzMygoKCQkJAAAAAAAAAAAAAAAACH5BAQU AP8ALAAAAAAaAVEAAAX/ICCOZGmeaKqubOu+cCzPdG3feK7vfO//wKBwSCwaj8gkiWEwGQwMFLTp fL6eViUAS2N4qTesmAskk7VGBidTknDenOiIkYFLwAD3OyNf2dF1EjN1b4JhcIh7QW6GbmxoRWpr JHqEcSIGcISPeXtwfSiSk1qBMplrEqA0p4mKQKWdnJBleqMihVt1GU2OvG9Rp0wGuiuWHHhHsDCS yDWnu2PNO4wijrNCm7anVJJRyop6VHqqJYXKBqlz6SIM6+0ZGetbqeh87BLxnYYA7/HS/Hok7Ksn kAQUQfj2jTil0KDAPu0gwpN3Lx4oarGWJMRDj6CqenzwgGRiBB4UbW+4/+FSRkzPnF8pJMWisk0E ISq4RP3pxCEgP0SEDOnEZaJWSp6aaHqytZDoiZs/LwEw1nOE0ao2sVqrlkgOQ2MQE+3CJPZfD3Eo j7HDhREAnKhosT6dFGxEHTmftsDcA4XQ2j3Q9ngJmlVYLxPtCgmSxKcSWcDkWMGbbC/XGoZceya+ xNALTH1cH0m6E87yZcd6NY/OyoeO3CJbWT8hPA4dnCeKWDVsKpVY6NRVZfILq9ZnZqVVg9H8x+zW 5b9NMEtplfcv36z78EWJjbH7qNiwXE0d5bdavuZ6xxqJDXwNUWNQdRI+Udq22qg/rZ1rV6sJ+vGy wFKJRTHBJB12qZHDW/9rXnxBSXU1maBLg+UJSN4aFNLllEvj7cZTg6Wtx9QWdHgmF3+2cYJOKt2g oMlkRAXjxjDH3GUdPEf95xuCpmkSSo6fIRjhCQf+eBRcc1HnSyOjUPeGZdk959SD1CkIBHsltCjh iNCdMFQidq0Bjz5PpnYHkiECSIIyJOIoVZZHFVnKkE5M6YQlhtSFCRWBRMMVk4/0OYaZVpW54xa+ HDPoEexplxk7+SSYS2UcbhlHg5vJIcpiOwnHk39HfvqYIAfx5mFzNHKCaqh1ckklIXjJVUpsDnb4 W0bskOSWXByWlxF6UFh5JVOwrsZTKlA9kymR4j32CCvAQJjTbUg6exL/Lgw9oSWcUlVSzyh0lvAM ZRNFt9JzAdkXbU/XMgloZqRhq8xho5loCF+uyUIEe6xMaZR6/Bjj4YeWygHVeBysicg4or5kByxf DvzfVeqFa5CTKaXqbFYLO2wHn1o9h1Qh5vJaZlRJYQKfsD9MIS6KiEXkBMyheEFkrcEupKs6ZzqY 88vpuIwJf2dKUevQAiFjswqYNg3M0cFyI1DROidtkK4/YzI1HlAvjTRF99Bzzdhkl2322Winrfba bLft9ttwxy333HTXbffdeOet99589+3334AHLvjghBceQAFKEKDCAAPkMIDiIxAQwAkEJJAAAggk UMAAk7cgAOaWCyAA/+Q4END4CaeLcMDlmRtweOE3COCADp2zIMACJxSQAAALHCBD7SMcoADvk0eQ +tUOaOCAAwgwALwKC1jAgAMMDCC8Dpaf8PkIASjggAQWOJCA7CQ8D3sLtYuOAufcH894+ccDMIAA 3IsQAOeTL/BAAPzbz/4I/6sfCgIgAAo0LgKio98JKtA55wUQAAKI33BKkD4FikB9JLCgCOZnv/Yp cHslOAAE7Fc7Al6wBBy8oAQFRz4ERMABEfAdCQoAARhGp4YRQNz0ajg5ET7AeQAgAAQeAAHc3Q4A CqghBBAQgAhUoHK+Q4ASEXeA5UVgeJEzogToV4AFGCABBLgA7iLwgP8HRGB3FLSAAh1QRgnIcAFD ROMcQHE9BbywhvIrYxnptzwIQKBxAyhjBKKQOQAkAIfDAyEJXHjB2RkAAgyoIRwdMDkClBECuzsk EVf4twEIYgGCIIAEgLcAxBkgAgCIQBMGAMYRGpJxEmhc5gIAgSYIIAIEEMD+ZhdEQSBgdswTwBZ7 icQoCNOCAcDdMHR4gF+mcnIUMCYFNAiAAFRAgVckpghF4ADS8Y4CClBAExIATArwDwKVQ4AIHrC7 CuDOZswTAQS6+E76FVB0chyBFDfoywvQrwKzg4DvVAnBHE4TAAeQIeGEyTvcNRF4A1jAAhJAqulV r3vLU6cCcCc/dLr/EoCOZMBEfRkFBqyOowBwQEIVGMtFJjMBzhth856ZSpbGLwAWOB0lq4lKP0o0 hiQApQEOoLiZMkCdvHPdAo76gDHK0nmoDCruCuAFBJhTkfp05QBQ6UwAPECHCBiAOyW6xOY5YAHm A9xWG8pT4LHzfhHoXERHWU10ZI6jA0BnVOXHuG5KoACiEwRM+XHSEThgqKcz3gybFwDx4W6wcU1l Ym96TXbQr4kpHV8Cg8pLEQw2nvyg6kUlWlNDbmcEEdxoAO5APwRiVQT7lB8qB+tVsG41geoLgCUf ADtPsnW1JdxiYyngVcjdgaMSFaYsd+fGarJWpbzlHQYA4MxgtpQA/+ZEgE1JIFbcKeCJ1N3O5Fqa h5uq0bLORagrHYC4OXTWkMBEIxNwKT8x5oF+5PQqGiNwV99SdwP4NAEjIShYXtYys6lEHC0PsD8A FGCvg2vh7hoLPBc2lZIHeCF/GzvEB9Avw8urpBITiVYH1HB6sESAAg4QABHaEKEK9HAJcni4qB4A dyYegAPWKIDnIbCaCrjsTuHIzhJslAQ3RqIMwVgACTzgrApo7IeHl1ciRiF7DHjhAtgrAIUGTw66 RChHGaC43gVxiJhE4h3bazjbTa5z96sg/FBovtxeUIP3cxwFT5DWDK4wrSX0XwfTmkLuKrDP1UxB WjEIwQee79G/g/+0pCdN6UpbGgmI1lumL83pTnv606AOtahH/bZNk/rUlzY1qldtaVWX2nxwZrXZ vli+fK5Ackj0JvQEEgGB7sDRMsC1Ck6JRRGAUgIUEAhSV0DrHSjAm0NlwbMVDUBq3sDVQOhqI12A 2QS74IqMOyUnY3BLHEAYBQ/wMgRHh4H3tSC/OziwPoudAnmv4KvXbl6Ug0iAA5h0BFRdgOLu1zwZ 3u7f8lOArvqN1gDAdNlUVTEoBHBUBuxboYU+wAV25wCFy1G0uuavzkQQ8MYdrnkJkKvCfXe4BCxA AAm4wAEEUIDmbc7infM3WiFYAH8rTuMpJwEBJNo4A1SgeiYQAAP/Hexy+S016Ag9Km0Dbu3mvZzf G2Wzwi3JZupSWXe6OngB8E2FCDqdJARw58kFzmZgm4CcXZydAsT4yN1luJn0lUDvJKDOJT4SlgkQ 4e6yHOSzFuCsW1ClAjAAigBE0wALiKu8wwpwCjQBAm6EwPBOaQAXHm+JACRVDBGwRQHQPZIE1lz1 BCC9IBudAAXYOAIqUEvqIfEBBkhiEDVg0v2lHQ+NxXsuJRDkpDOQluz0pOqBcdi5AyOGCaB3Sg+b PQdgAHMtPSuDMdB1FfMuAyumQJkDb/3hqy7KMcwwYCUwvvAlwJOdGx8LmrpB3hkC/vNUHSXlAFNr ni4AInVBqGR7/wxmPwiUQ+sUXfbzUcxTRSKwbwZYPLtjALyFgMVEAiJ3QQyUf0iEVntVS6MDWyxm AaiFSjQkAiJ3SwDYOV9VAMSVUogTWQAnQw6Ib8bHP/gWgg4mCOi0TrNjgQ5wPO0VUSklB8yzVtV0 Ad03PPpjbAugY/ZjAQWwWpjwfgdlQl/Fep0jPvLzXimwVU5WZsWGSzJ4SwOAVINFekUUADb4TEf1 TcsDQw/WOTOFWn3AWKTyXg/FhogzdgBQAWVkYigFAGnGT9b0ZIJIPg+IO1VkRq6zD2sFBeuEOFvF hnEYQ5bETU3wYyMgThckCLinPUv3AJBTRWwUV/vgb3+IiOS1Qf9s9EP8gFRHVYdehQfeR1q8czl9 kIU2lkkSkE2EuH4Ah0oT1QImN3vJFF23ZIYkBwEgxFiAZFLFmF4MkEn7wz8sRl/88F6y0z8LwIQK B3yGcGAUmGD8UwDeBHqwNUaSo1u5xIBPQF8IYADl9okkIk+Io4IM0GMBQI8nCIMPtUhUcIIcWAJK NzmkiFC4pFuj9Ee5Yo6HE1wsdkRvmFII4IfVsIRsxTvP1ll/VY+rY0JCFAWkWI/VlG4PMG4koAC4 J0XdgwFeBHqn1EwfiVQK10QK0EX0eEbEZpEnWUo280hfhAF66E5dJIMVcG6rxUQHdoJ3p34YGAES BUM9pEoZJjn/GJCTDMBbnGdVTLQPBaQt8rRKgsCSXQQB/ehKoch3JaRSB/BXhCgNWkiIPzd6yNaP TLB4s3N3CDCITZQAjzRCHcdNg9c7DpAB3YdWuEha1VhFGSA5RfSWQXZGY7c7TcVQALQBtqYCVkc/ EnVjCkVPA3c6A0CJS8VEELRUA/l/DwdwRwV7JVBzODcCQBWb+whYPEdyRCcuEjVRFkRPgPQAfQmB /gZGkoMH/vY4JHdZVOBvxScATaBbXLSPQucFkEOPfCZDuBl1rjc5zYMABAA59ERNFFdKfXg64fmA DFAA27lBjZOe/FZNIsWe9vSZ0YhwA+B65VMBKgk9gzgD2PY7/6IUoDcQSLI2Ng7nhTCQUGxjAJaH BAIAgQeKBqDUn3lDoBPKNxiaoRzaoR76oSAaoiI6oiRaoiZ6oiiaojTgbirQdbrlApXDOik3hS7w OZnTdRvkTcpJQbpmkCqmbrc2OTiKAjZ6OSxmAy/aogeKi4rGiUGkgMy2PBrwQ7flArPnBWQUQrgz jwglfVsApSFEAQvwS/+pAvhGSWCkAhpHPQFoA0iIQsNDYWTTY3eWQeRJQaRJZxAEPIxWTfHDOUz6 QPPTRL85OxgEPOazdPfVp4U2AvCWBwrFj7S0c52DQeXoaGJFOuqoPamTf/wTQ4h2SCbgdnbKXfwD lnSaYW8GQP/PY6E5kAAPQAGD50ezA4B+5JCBRERFBUmDFHlRYIlm5D3aGEl4JEQm5owdNWIdZUbq JAAd1g5CN0hWRliepW7WhE2niEVSJJUl8KhwSazhNAAUYDzXc0iat4NW5E1btkjEuGS7oz+bVIsA aADhc3iOumyxZT87tDsEAGa+82RmhEZElmUQpEclZgEstlNs5GtCJEiuagNU2T1yUErwRlppdkq8 c3wZwFyKc328YwEBgAC8pXDsAEY5NUEPkEj25akIVEj8gAG1MwAZIEPsVI6ESkGVBQDRBEHEZa/B uEgA9T2/irAJyg+Z5DyCkExBhJhI9F6FeEHEVY1OGLLqGYz/wIVvCEhLqYMAFtCb0Lk7t8SeWtVO 0tRivMWGxJVk1EVzI4RZ3iM/W0QAGoA4LDkEXJhKY6piIps6BLRXxoOLivVVwEVds3OCUtlMcERV sBUFMihSBZRQGYYAR1pN5gRAe0UAqBS35IBT2/VMcJRQkLRIFIA5kSc5lZtfUjtYqSCervSP8rRs EFQBRruIdZUAL/SzcYVvg1WO+tS1ybWeniVwrtRlN/tMKsVP9tNMaOmHD+WQRitEzTgEUpsH36gA YOSksjUCpHhkTdQ483Szg+WHehdO4gR5i9ttHJl25KsA1nNoMuhgnVVuE2UAQ3qtKIhNtkq+3qRt dRtZRqVO/10FSssbXbz7kMEzgEj1jdPXlyQ5hbmrYKN0WCRwSLWTkKaViRCkTopVU+wlgDt4VGhl swd4OuGEkRgZBHcbio12t/26WpdlTrg4TPk3TPn1SCklQwMglqYlWSjogcHzOacTe7WTdvE3O3kF deVzXvdVDQ7HUQYgbIakgE1IV/nFhf0nQzH0jzYcOQYUdSJncfL0cki1PFYree3lBQ3mqBC2YoSJ uVVYXkyMi1blVW/EtukFWrUEvVvwUUBgZkHkltVDAG4ZT/42nIaERjLWTbTknVM1O/0quUxAANrK iCb1lruzUc20j/16AKUCQOCUUN2UgLA2TF51Oh4GgKDsTbyRizkp6VXY+FhBmGTCmZz9SnJeSE4J FQEPCgUJxX7JpLwlNYVouZsD4LFI9l752Uw71liSG0+tTIiiU8kwZFoJlZJ55Tq+N4vOo7gOxjI/ IDoVVEJ92kHcBs4mAGd2tm7IZM7n3Kd3e84rMM53xmh1xqd0mmiKhj/9+Gb0bGextqdwa2oEpEHs HGh1ilr9XD70LEAkSnHvW2lvCbsqmjYR+rCC03ITndEavdEc3dEe/dEgHdIiPdIkfTchAAA7 ------=_NextPart_000_0000_01C1DFE8.16B482E0 Content-Type: image/gif Content-Transfer-Encoding: base64 Content-Location: http://www.business-impact.org/bi2/case_studies/images/tesco21.gif R0lGODlhagAkANUAAP//////zP/M///MzP/Mmf+ZzP+Zmf+ZZv9mmf9mZv8zZv8zM/8AM/8AAMz/ zMzM/8zMzMyZzMyZmcxmmcxmZswzZswzM8wAM8wAAJnMzJmZzJmZmZlmzJlmmWaZzGaZmWZmzGZm mWZmZmYzmTNmmTMzmTMzZgAzmQAzZgAAmQAAZgAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACH5BAQUAP8ALAAAAABqACQAAAb/QIBw SCwaj8ikcslsOp/QqHRKrVqv2Kx2y+16v+CweEwum8/otHo9HQQEbvhgLh/IhXO6Pi8oDhAUChUK FAgDSgEGCYODFAZ9RYmBgwmHWAYYmZoYF5ueh56hGApDA6KbDEYIp5kGRKasCFcFmg2cDBe4Fw2d moeruAycGLaZCXicvAkGCAgWwpmvmbmcCQgJuxiWAAvJowYGFrydF1aYhpYJya4AAQPqrpidx6UG FwtCyRVHAxYYQ/KEXdg2BIMsAOQ4RcKAS+EWCrwMIgEmMQnDikfYAbh1oRySAAAC/jtyCyMWBcMO GpGHgR4STvMIGnnWcaSSkhqLoKS2Rd2u/wkTb1EAMKfAgSIMqU1bMEEmR3xKTDVMIrUTyCwVLqos gkmXJz/TOjbURM9UxwZDlazK5fFlTZlVfJoksrZhMZtE1BETy1Zh1bkrk+KNxLYBXCoUGm4lwpKe O5dGCAzSJFbbRrZQk8jbRbXklp0NgB5ZG3qKvYbHknZaEkDwYQDAVmuhoBVJ15ZVhpHyKYwUkkOd dL1smPPKTsBC1iJPMNTycNwbx2HYN5OU2d5GdgXngq3TYoAcBQkaKysTAwQEIIXsKDuf4FESBhhI DF3kBQNzugZ3wGVT2yK9sIKbgL4UoVdEofhGVC2iQJZFAAo0k4CDQ1hjjYTNXHNNAUQtAv/NRaNQ CFAFDWlHiEwDKFDTLhUUx8aLMMYo44w0OvEABBlAoAGOO2qgwQfqCaFjBhoQmUEERHoQQRFDFtnj kR5oYISPRDapYwgQFEGkj1xyCcIGVjxQAgoqnFAmCimgqYIKSw4RAppwlimnCiEQAYGZeKoAZwpr ZjkECXLGaeaaYA4BAplmwhmnCFZAUGYJJJQA6aQolFDEmJNGqqmZfgqhgQqZhkpnEWhKqumkJ6Bw aaWnbqpCp1OEcGaqtKpZ5xAPrHkCrbWqYEIRgKaaZq18FuqprijQeqYKIxDxAKJo8rqmCa85sUEJ IWQbQgfadrABQRBgy20H5I67QZtubvsoAQcbcPCBt94yWcIG9LrLrgYhbAArACLk6y298Opb48AE F2zwwUsEAQA7 ------=_NextPart_000_0000_01C1DFE8.16B482E0 Content-Type: image/gif Content-Transfer-Encoding: base64 Content-Location: http://www.business-impact.org/bi2/images1/logosmall.gif R0lGODlhhAAfAMQAAP/////y6e/v7//j0d/f38zMzP+7jru7u6qqqv+PRZmZmf9xEoqKiv9mAHZ2 dmZmZlVVVUVFRTMzMyEhIREREQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACH5BAQU AP8ALAAAAACEAB8AAAX/ICCOZGmeaKqubOu+cCzPcGAky5IYAe3/wGBrkGgYj4mBcMlsvgLFozTR c1qvToN02zBgv2BflGtMhM9o1oJ8XKTf8NGa3XDH7+cx2YzvY7V0Xn6DTVBsVISJS0RcSYqPQTY4 OjyQlpeYmZcVnJ0UDwI+nAdxnAx3BQcEKp2tFRKiFaRwpncRFacpnA8HvQ6cBSwCvaEjxCW9Jqmr I8MHxc3HJ7UkB8Ei1ifZJM7Qxs8jt7ko1CKjAOcAB5wiv50OI+emE5wT1wj0nBGh7pzw7a3+lahl igInCAUMvgo1j5OEa/0qgBKhQGGFfa50Sex14BcFhrKwsWOgTwInBeZC/3KiMOHWRXX1XEYgedFk BZQ0I9hEORAXOn35KkyweapTS4cAFDh0eWqdUJcPIhhsqdFVyJ+znAK49Q9CBQgpSR0UQROAV7AA Cjis0PXrVrYizpog6BMAvQgiHrzUJ1KW1wcA8coFQJLC23HTrFagsCqdVq+fGFwLi7UvAIMPGGim ZzLyZMiZJ/cselUc2b03R9DLVQABA4N4DSIwYVrjuAOYK8OskDao0GvyrmpVzNa3vd6tjo/WXZsk 3nSHC+QbinoWidrk6oq49Vw4OxEFGECYStkxO06zlYknD3690Lk+0zVHnd4uLpMTnf9M7+wwq429 0AQYNV7xRg0C3wWXFbc7XuEFgAARMCUCggbWRSF8pM0yX3doKVWBWhXMJsBdZrlF2HvYJWYVYyVe FBQAer0i1UuVmcebUxTMGEGMEugI41KwYchcXfoZJZN9OVIQJIVHpXZLjlV5ghB405UFYSv7lOcd bwDg0wkEAlzZSZZi6uNNShluRyRqr5nZpUKZCRVKRZ3kQhOXNCRjgjPMyLAMN730KQKfS4wyjGjD CFoNOCMQoKcmeEAH6aQrSErppSZopmgTIQAAOw== ------=_NextPart_000_0000_01C1DFE8.16B482E0 Content-Type: image/gif Content-Transfer-Encoding: base64 Content-Location: http://www.business-impact.org/bi2/images090301/spacerpurple.gif R0lGODlhAQABAIAAANzA3AAAACH5BAAAAAAALAAAAAABAAEAAAICRAEAOw== ------=_NextPart_000_0000_01C1DFE8.16B482E0 Content-Type: text/css; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Content-Location: http://www.business-impact.org/bi2/css/busimp.css #divBg { FONT-SIZE: 12px; LEFT: 10px; VISIBILITY: hidden; FONT-FAMILY: = arial,helvetica; POSITION: absolute; TOP: 0px; HEIGHT: 50px } DIV.clSub { PADDING-RIGHT: 0px; PADDING-LEFT: 0px; FONT-SIZE: 12px; VISIBILITY: = hidden; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; FONT-FAMILY: = arial,helvetica; POSITION: relative; TOP: 0px } DIV.clSubn { VISIBILITY: hidden; POSITION: absolute; TOP: 22px } DIV.c2Subn { LEFT: 100px; VISIBILITY: hidden; POSITION: absolute; TOP: 22px } DIV.c3Subn { LEFT: 200px; VISIBILITY: hidden; POSITION: absolute; TOP: 22px } DIV.c4Subn { LEFT: 300px; VISIBILITY: hidden; POSITION: absolute; TOP: 22px } DIV.c5Subn { LEFT: 400px; VISIBILITY: hidden; POSITION: absolute; TOP: 22px } .buttonz { FONT-WEIGHT: bold; FONT-SIZE: 10px; BACKGROUND: #e6e6e6; COLOR: = #000000; FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif } .menu { FONT-WEIGHT: normal; FONT-SIZE: 10px; COLOR: black; LINE-HEIGHT: 15px; = FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif; TEXT-DECORATION: = none } .text { FONT-WEIGHT: normal; FONT-SIZE: 10px; TEXT-TRANSFORM: none; COLOR: = #000000; LINE-HEIGHT: 10px; FONT-STYLE: normal; FONT-FAMILY: Verdana, = Arial, Helvetica, sans-serif; TEXT-DECORATION: none } .H1 { FONT-WEIGHT: bold; FONT-SIZE: 16px; TEXT-TRANSFORM: none; COLOR: = #000000; LINE-HEIGHT: 26px; FONT-STYLE: normal; FONT-FAMILY: Verdana, = Arial, Helvetica, sans-serif } .H2 { FONT-WEIGHT: bold; FONT-SIZE: 12px; TEXT-TRANSFORM: none; COLOR: = #000000; LINE-HEIGHT: 22px; FONT-STYLE: normal; FONT-FAMILY: Verdana, = Arial, Helvetica, sans-serif } .Pt { FONT-WEIGHT: normal; FONT-SIZE: 10px; COLOR: #000000; LINE-HEIGHT: = 15px; FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif } P { FONT-SIZE: 11px; LINE-HEIGHT: 13pt; FONT-FAMILY: verdana,geneva,arial } .small { FONT-SIZE: 10px; LINE-HEIGHT: 11pt; FONT-FAMILY: verdana,geneva,arial } .tab { FONT-SIZE: 8pt; COLOR: black; LINE-HEIGHT: 10pt; FONT-FAMILY: = verdana,geneva,arial } TD { FONT-SIZE: 11px; LINE-HEIGHT: 11pt; FONT-FAMILY: verdana,geneva,arial } .norm { FONT-WEIGHT: normal; FONT-SIZE: 10px; BACKGROUND: none transparent = scroll repeat 0% 0%; COLOR: #000000; LINE-HEIGHT: 15px; FONT-FAMILY: = Verdana, Arial, Helvetica, sans-serif } H3 { FONT-WEIGHT: bold; FONT-SIZE: 12px; BACKGROUND: none transparent scroll = repeat 0% 0%; COLOR: #000000; LINE-HEIGHT: 15px; FONT-STYLE: normal; = FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif } H4 { FONT-WEIGHT: bold; FONT-SIZE: 10px; BACKGROUND: none transparent scroll = repeat 0% 0%; COLOR: #000000; LINE-HEIGHT: 10px; FONT-FAMILY: Verdana, = Arial, Helvetica, sans-serif } A:link { FONT-WEIGHT: bold; FONT-SIZE: 10px; BACKGROUND: none transparent scroll = repeat 0% 0%; COLOR: #000000; LINE-HEIGHT: 15px; FONT-FAMILY: Verdana, = Arial, Helvetica, sans-serif; TEXT-DECORATION: none } .smalllink { FONT-WEIGHT: bold; FONT-SIZE: 10px; COLOR: #000000; LINE-HEIGHT: 15px; = FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif; TEXT-DECORATION: = none } A { FONT-WEIGHT: bold; FONT-SIZE: 10px; COLOR: #000000; LINE-HEIGHT: 15px; = FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif; TEXT-DECORATION: = none } A:unknown { FONT-WEIGHT: bold; FONT-SIZE: 10px; COLOR: #cc0000; LINE-HEIGHT: 15px; = FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif; TEXT-DECORATION: = none } A.plain { FONT-WEIGHT: normal; FONT-SIZE: 11px; COLOR: #333333; LINE-HEIGHT: = 15px; FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif; = TEXT-DECORATION: none } A.plain:hover { FONT-WEIGHT: normal; FONT-SIZE: 11px; COLOR: #333333; LINE-HEIGHT: = 15px; FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif; = BACKGROUND-COLOR: #c0c0c0; TEXT-DECORATION: none } A:hover { FONT-WEIGHT: bold; FONT-SIZE: 10px; COLOR: red; LINE-HEIGHT: 15px; = FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif; TEXT-DECORATION: = none } ------=_NextPart_000_0000_01C1DFE8.16B482E0 Content-Type: application/octet-stream Content-Transfer-Encoding: 7bit Content-Location: http://www.business-impact.org/bi2/javascript/rarrow.js ------=_NextPart_000_0000_01C1DFE8.16B482E0 Content-Type: application/octet-stream Content-Transfer-Encoding: quoted-printable Content-Location: http://www.business-impact.org/bi2/javascript/popupb.js ------=_NextPart_000_0000_01C1DFE8.16B482E0--